返金ポリシー
ISSUE WITH YOUR ORDER?
If for any reason you are having an issue with your order, please get in touch immediately.
Contact: lumijoanna@gmail.com
RETURNS/EXCHANGES:
Custom Orders, and Sale items can not be returned or exchanged.
If you ordered a ready-made item or made-to-order item, and item does not meet your expectations contact me within 14 days of delivery to discuss return or exchange the item.
Item must be returned in brand new, unused, original condition and packaging. You will be responsible for all shipping charges, as well as a 15% restocking fee.
REFUNDS:
Refunds are handled on a case by case basis.
If you receive defective/ damaged items, you must contact LumiFae through email within 24 hours of delivery. You must submit photo/video evidence of both the item and the shipping box/mailer, as well as an explanation of the issue.
If it is the fault of LumiFae, you will be issued a full refund. If the packaging is damaged, it is the fault of the mail carrier and you will need to file a claim through them.
Refunds will be processed within 14 days of receiving return in original unused condition.