All of your private information is collected solely to take payment and fulfill your order. LumiFae will never sell your information or give it to 3rd party sites. We value your privacy and patronage. Your information is safe with us.
Your order will be shipped to the address you provide at checkout. Please ensure that this address is correct before placing your order.
Shipping times vary by item. Ready-to-Ship pieces are generally shipped out within 1-3 business days. Made-to-Order pieces are created after your purchase, and therefore will have a longer shipping time. Some pieces can be created in a day or two, while others may take up to 2+ weeks.
You will receive an email with tracking information when your order has shipped (with the exception of stickers which are not tracked unless you purchase tracking).
All items on this site are eligible for international shipping. However we are not responsible for delays due to customs or other unforeseen shipping restrictions imposed by your country. The buyer will assume all responsibility for additional customs and tariff fees that may apply.
We do not accept returns unless the incorrect item was shipped, or it is not in working condition upon arrival. If this is the case, you must contact us immediately (within 24 hours of delivery). You will also need to provide photographic/video evidence. If your order is not what we promised, we will replace the item.
If you decide you want a different color or variation, and would like to exchange an item, you must contact us within 24 hours of delivery. Item must be returned in unused condition in original packaging. You will be responsible for all shipping charges both ways. You will also be charged be a 10% restocking fee. We will ship the new item after receiving and inspecting your return.
Sale items, and custom items may not be returned or exchanged.
If for any reason you are having an issue with your order, please get in touch with Joanna immediately. She can be reached at firstname.lastname@example.org
Please read these terms and conditions carefully before using the LumiFae website.
Conditions of use
By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. LumiFae only grants use and access of this website, its products, and its services to those who have accepted its terms.
You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. LumiFae assumes no responsibility for liabilities related to age misrepresentation.
You agree that all materials, products, and services provided on this website are the property of LumiFae, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute LumiFae’s intellectual property in any way, including electronic, digital, or new trademark registrations. You grant LumiFae a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.
As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password. If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly. We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.
By visiting this website, you agree that the laws of North Carolina, and the United States, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between LumiFae and you, or its business partners and associates.
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court (NC,US) and you consent to exclusive jurisdiction and venue of such courts.
You agree to indemnify LumiFae and its affiliates and hold LumiFae harmless against legal claims and demands that may arise from your use or misuse of our services or products. We reserve the right to select our own legal counsel.
Limitation on liability
LumiFae is not liable for any damages that may occur to you as a result of your misuse of our website. LumiFae reserves the right to edit, modify, and change this Agreement at any time. This Agreement is an understanding between LumiFae and the user, and this supersedes and replaces all prior agreements regarding the use of this website
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